Return, Refund & Exchange Policy

Gilbert Handy Furniture

Effective Date: October 13, 2026

At Gilbert Handy Furniture, we want you to feel confident shopping with us. We are committed to providing quality furniture, dependable delivery, and helpful customer service. This policy explains how to request a return, exchange, or refund for purchases made through our website or directly through our business.

1. Return Window

Customers may request a return for eligible items within 14 calendar days of delivery.

To qualify for a change-of-mind return, the item must generally:

• Be unused and in its original condition.

• Be free from damage caused after delivery.

• Include all parts, accessories, and hardware.

• Be returned with its original packaging where reasonably possible.

• Be accompanied by proof of purchase, such as an order confirmation or receipt.

All returns require prior authorization from Gilbert Handy Furniture. Please contact us before shipping, transporting, or arranging collection of an item.

The 14-day return window does not limit any rights you may have under applicable consumer protection laws.

2. Change-of-Mind Returns

If you change your mind after purchasing furniture, you may request a return within the 14-day return window, subject to the eligibility requirements above.

Because furniture can be large, heavy, and costly to transport, return shipping or collection arrangements and any applicable costs will be reviewed on a case-by-case basis.

Before you proceed with a return, we will explain the proposed arrangements and any costs that may apply. Any fees or deductions will be applied only where permitted by law and properly disclosed.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us assess the issue, please provide:

• Your order number and proof of purchase.

• A description of the problem.

• Photographs of the item and any visible damage, if available.

We will review your request and explain the appropriate next steps. Depending on the circumstances and applicable law, a resolution may include repair, replacement, exchange, return, or refund.

Where Gilbert Handy Furniture is responsible for a confirmed problem, we will arrange an appropriate solution, including return shipping or collection where required by applicable law or agreed as part of the resolution.

Your statutory rights regarding faulty, damaged, misdescribed, or incorrectly supplied goods remain unaffected by this policy.

4. Exchanges

Eligible furniture may be exchanged with prior approval, subject to availability.

To request an exchange, contact us with your order number, the item you wish to exchange, and the replacement item you would prefer.

If the replacement costs more, you may be asked to pay the difference. If it costs less, any applicable refund or credit will be explained before the exchange is finalized.

An exchange may require the original item to be returned or collected before the replacement is delivered. We will confirm the arrangements and any applicable costs in advance.

5. Refunds

If your return is approved, we will explain the refund process and any applicable conditions before finalizing the return.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Any permitted return shipping charges or other deductions will be communicated before the return is finalized. We will not apply deductions that are prohibited by applicable law.

Where a refund is required by law, it will be processed within the legally required timeframe.

6. Furniture Delivery and Return Collection

Gilbert Handy Furniture offers both shipping and local delivery, depending on the order and destination.

Because furniture may require special handling, customers must contact us before arranging a return or exchange. We will confirm whether the item should be shipped back, returned through an approved method, or collected.

For eligible change-of-mind returns, the customer may be responsible for reasonable return shipping or collection costs, depending on the circumstances and the arrangements agreed in advance.

For confirmed damaged, defective, or incorrectly supplied items, return or collection costs will be handled in accordance with applicable law and the agreed resolution.

Please do not send or transport furniture to an unconfirmed return address.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests will be reviewed based on the order's processing and shipping status. Orders that have already been dispatched or specially ordered may require additional arrangements.

If we cannot ship an order within the promised timeframe, we will provide the notices, cancellation options, and refunds required by applicable law.

8. How to Request a Return, Exchange, or Refund

Contact our customer service team using the email address below.

Email: gilalmartinez73@gmail.com
Business: Gilbert Handy Furniture

Please include:

• Your full name.

• Your order number.

• The date of purchase and delivery.

• The item you purchased.

• The reason for your request.

• Photographs or other supporting information, if relevant.

We will review your request and provide instructions for the next steps. Please wait for authorization before returning an item.

9. Consumer Protection and Legal Rights

This policy is intended to explain our standard return procedures. It does not waive, exclude, or restrict any rights or remedies that customers may have under applicable federal, state, or other consumer protection laws.

Where applicable law provides greater protection or requires a different outcome, the legal requirements will take precedence over this policy.

10. Policy Updates

Gilbert Handy Furniture may update this policy from time to time. The current version will be published on our website with its effective date. Any changes will be applied in accordance with applicable law.

Thank you for choosing Gilbert Handy Furniture. We appreciate your business and look forward to serving you.